Jellycat Luis Llama
SAFETY & CARE
RETURNS & EXCHANGES
We want you to be thrilled with your purchase. Seriously... we build our business on making you happy. So we will do our absolute best to help if you're not completely satisfied with your order.
Tiethenote accepts returns for non-sale items within 30 days of purchase for store credit or exchange. For more information see our
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 10-20 business days to arrive at their destination but can take longer from time to time.
Countries Delivery Time (Natural Days)
United States. Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland 7-14 Days
United States, Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia 10-20 Days
Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia 15-25 Days
Russia, Austria, Slovenia, Romania, India, Turkey 20-35 Days
UAE, Bulgaria 35-50 Days
Saudi Arabia, Pakistan >35 days